Case Management Officer - Beirut

ROLE PURPOSE: The Case Management Officer will support the implementation and monitoring of case management work under different grants. He/ She will be responsible of managing a team of case workers, ensuring proper coordination with the other case management implementing agencies and delivering timely qualitative reports. SCOPE OF ROLE: Reports to:  Child Protection Coordinator Staff directly reporting to this post: Case Workers  KEY AREAS OF ACCOUNTABILITY:  1.       Establishment and management of the Case Management Programme In collaboration with the Child Protection Coordinator and other CP staff, ensure proper coordination between the PSS activities implemented and the case management work. Organize and implement trainings on referral and case management when needed. Supervise and coach case workers on the identification, assessment, documentation, referral (to relevant services) and follow-up of at-risk children and families (Case Management) Conduct alone and / or support the case workers in family visits if necessary Ensure that case workers respect confidentiality and follow ethical guidelines Document and report the cases closed. Ensure that files, registers and computer databases are stored confidentially and are used in an appropriate and correct manner. Schedule and supervise case management meetings at least every two weeks. Share minutes of case management meetings with CM team and senior CP management. Conduct weekly supervision meetings with all caseworkers, providing technical advice on cases and psychosocial support to caseworkers. Facilitate peer-to-peer support groups where appropriate. Identify staffing and capacity building needs. Review staff caseloads to ensure they are manageable and share challenges with senior management.  2.       Overall Management and Coordination Submit reports concerning implemented outreach activities and overview on the case management. Participate in weekly coordination meetings at UNHCR level. Ensure constant and transparent communication and collaboration with relevant community structures and community leaders Document best case practices and case studies Share information on field-level successes and challenges with the Child Protection Coordinator Review and analyze trends in the caseload to inform programming. QUALIFICATIONS AND EXPERIENCE Degree in social work or related social studies Extensive work experience of working directly in case management and social work. Experience of having worked in NGOs or in an emergency context Excellent communication skills Experience in project management and supervision of staff (Desirable) Ability to write weekly and monthly reports Fluency in written and spoken Arabic and English Commitment  to  and  understanding  of  Save  the  Children’s  aims,  values  and principles  including rights-based approaches