Case Management Supervisor

Job Description:

• Supervise and monitor the Case Management process and ensure that cases under assistance receive all the care and support needed;
• Ensure and monitor the correct documentation of cases through review of files and databases. Ensure confidentiality of information, and that data protection and information-sharing protocols are respected.
• Review staff caseloads to ensure they are manageable and share challenges with senior management
• Support individual cases where required and provide regular monitoring of all aspects of case management services;
• Ensure that staff gaps do not result in breaches in the support to beneficiaries, and support CM Specialist in addressing such issues in the capacity building plan;
• Review, analyze and report on trends in the case management to inform programming
• Ensure the dissemination of information from senior management to CM team;
• Provide briefings on child safeguarding and appropriate behavior with children to all case management staff. Ensure any concerns are reported and addressed immediately.
• Assist in developing capacity building plans;
• Monitor the case management process using the supervisor’s supervision and monitoring tools
• Conduct weekly case management meeting with CM team to ensure the dissemination of important information from the field and other sectors in the area.
• Ensure the implementation of the internal and National SOPs, guidelines, referral and coordination mechanisms;
• Support in providing technical advice to case workers on the identified cases;
• Ensure that the identified and referred cases are followed up in an agreed time frame;
• Coordinate and collaborate with senior management
• Attend meetings as required
• Consistently and proactively monitor/assess the safety and security of oneself; promptly reporting concerns or incidents to  management and liaising with community leaders and other external parties as required to maintain/enhance the security  environment for programs
• Reporting as required
• Other duties as assigned by the Project Manager
• Maintains the highest standards of professional conduct

Professional Standards:

• All recruited staff are required to adhere to SHEILDs Personnel PSEA policy and practices with respect to child protection minimum standards, code of conduct, code of ethics, equal opportunities and other relevant policies and procedures.

Job Qualifications:

• Bachelor’s degree in relevant field (Social and behavioral sciences, preferable Social Work …)
• Previous experience in developing structured/focused PSS sessions to children, youth,             adolescents and caregivers.
• Good knowledge in Child Protection and Gender Based Violence
• Able to deal with vulnerable adolescents from different backgrounds
• Quality, monitoring and reporting
• Cultural Sensitivity
• Good communication and facilitation skills
• Self-management
• Mission orientation
• Teamwork
• English and Arabic (written, read and spoken - not mandatory)
• Basic Computer Skills
• Clean criminal record is a MUST
• Availability of own car
• Vaccination of COVID -19 is a MUST
• Ability to work well in a team, under pressure and in response to changing needs.
• High-level of communication skills, including ability to speak formally, negotiate, demonstrate tact and diplomacy, and advocate for child protection issues with humanitarian community and authorities.
• Experience in building capacity of teams and staff.