Case Worker

Provide appropriate and timely case management by assessing the needs of individuals with protection concerns, developing and implementing tailored case plans based on needs and ensuring appropriate follow-up while creating a climate of trust and care.

Job Description:

• Ensure referrals to specialized multi-sectoral services to most vulnerable adolescents and their female and male caregivers.
• Provide age- and gender-appropriate awareness-raising key messages on critical SGBV and CP risks, SRHR, available services and gender equality & inclusion, provided to vulnerable adolescent girls and boys.
• Provide awareness sessions on critical SGBV and CP risks, SRHR, available services and gender equality & inclusion to targeted parents and caregivers, including male caregivers.
• Refer beneficiaries to appropriate services and when necessary, accompany them to different service providers if need be
• Provide continuous basic emotional support and counselling through regular follow-up meetings, establishing a relationship built on trust respecting confidentiality protocols
• Document cases on the internal case management platform and ensure that any progress on action plan and any significant change in client’s psychosocial well-being and overall situation is timely and duly recorded
• Conduct and document in accordance with internal guidelines and procedures assessments of protection cases
• Ensure proper and safe filing and archiving of case management files to maintain data confidentiality and in line with data protection protocols
• Close cases when objectives in the case plan are met and no further needs are identified
• Manage and document under the supervision of the Senior Management Supervisor
• Support in the monitoring and evaluation process to assess the outcome and impact of case management interventions
• Participate in internal case management meetings and bring to immediate attention any case of special/emergency needs to the Senior Management Supervisor
• Carry out all tasks respecting key protection principles, including but not limited to: do no harm, non-discrimination, confidentiality, accountability and need-to-know principles

Job Qualifications:

• Bachelor’s degree in Psychology, social work or other social science degree;
• Minimum 2 years of experience in case management in Lebanon within emergency response.
• Good understanding of the local context and social welfare and legal system for child protection services in Lebanon;
• Previous experience working with children/refuges/vulnerable populations.
• Proven experience engaging with different target groups from all backgrounds (children, families, local and international organization, government, etc.);
• Ability to maintain confidentiality, respect, non-discrimination and safety of adolescents at all times;
• Ability to provide technical support, trainings and supervision of CP case workers;
• Excellent interpersonal and problem-solving skills, creativity and flexibility;
• Flexibility in working overtime when needed;
• Teamwork
• English and Arabic (written, read and spoken - not mandatory)
• Basic Computer Skills
• Clean criminal record is a MUST
• Availability of own car
• Vaccination of COVID -19 is a MUST