Case Management officer

Responsibilities:

• Staff supervision

• Supervise GBV caseworkers.
• Support caseworkers through the provision of technical guidance. Ensure that staff implement and respect best-practice and international standards in GBV and CP response in coordination with the Protection manager
• Provide age and gender appropriate and specialized support to GBV caseworkers on case management and psychosocial support tosurvivors

• Hold inter-agency case management meetings for high-risk cases when needed
• Attend Best Interest Determination meetings and advocate for the best interest and safety of the child

• Maintain positive work relationship within the team, and promote team-building efforts In coordination with the Protection manager

• Grant implementation and reporting

• Produce monthly reports and support the Manager in submitting internal and donor reports as per schedule
• Monthly monitor of the efficient and accurate updating of the GBV case management database. Compile the data and make note of trends observed

• Monthly review of open cases using case supervision tools and develop systems for regular supervision of case management

• Prepare and submit weekly andmonthly work plans in a timely manner
• Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the program
• Participate in regular supervisory meetings to ensure adherence to standards of care and appropriate case management

• Coordination and representation

• Develop and maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers
• Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and ensure that caseworkers are informed about the available services
• Receive referrals from different agencies assign and follow-up on action plans
• Provide feedback of actions taken to Officers and other agencies when necessary
• Activity participate in GBV Working groups, GBVIMS Working groups and other relevant sector working groups and coordination meetings
• Act as inter-agency focal point of the GBV case management hubs, receive and respond to case management referrals

• Technical support

• Remain abreast of SOPs and best practices at the field, on the national and global level
• Ensure all GBV caseworkers are familiar, practice and adhere to the IASC GBV guidelines
• Provide trainings to case management team on case management component (includes emotional support group, etc.)
• Work directly with low, medium and eventually high risk cases by the end of the project

  Experience and technical competencies: (include years of experience)

• At least 2-3 years of experience in counseling survivors of gender-based violence or vulnerable women and girls/and or in child protection case management
• Strong written and oral communication skills, effective in representation and liaison with external parties.
• Ability to maintain confidentiality, respect, non-discrimination and safety of client at all times;
• Ability to provide technical support, trainings and supervision of GBV and CP caseworkers
• Excellent interpersonal and problem-solving skills, creativity and flexibility
• Strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail
• Flexibility in working overtime when needed
• Computer literacy (Microsoft Word and Excel)
• Comfortable in a multi-cultural environment, flexible and able to handle pressure well