Operations Manager (Minimum 7 years of experience in the F&B industry)

Summary of job function:

Manage operations and staff at Tawlet MM, Dekenet, Beit Douma, Ammiq, Bakich and any other location to achieve customer satisfaction, quality service, and proper maintenance of all locations, and outlets’ optimal functioning and profitability.

1. Main Tasks & responsibilities

1. Manage daily operations and staff across all outlets

• Manage outlets’ staff (kitchen, service, cleaning…).
• Ensure that their daily tasks are being fulfilled as well as their compliance with outlet and company standards.
• Manage orders and inventory.
• Supervise the purchasing (consumables, food & beverages…), following up on the new suppliers.
• Weekly Visits for all the outlets and close deals.
• Opening and pre-opening of the outlets.
• Responsible for staff’s personal hygiene, appearance, and well-being.
• Provide constant leadership, counseling, advice, and feedback to team members.
• Implement targets, KPIs, schedules, policies, and procedures.
• Ensure consistent delivery of high-quality food, service & experience to customers.
• Supervise the daily tasks of the drivers.
• Coordinate F&B orders

2. Manage Cutomer Relations

• Ensure excellent customer experience – premises, staff, food…
• Follow-up on customer’s inquiries, and needs – respond proactively.
• Set and ensure strict compliance with all relevant Hygiene and Safety requirements.
• Is involved in all planning associated with each event, right through to delivery.

3. Manage Properties

• Ensure all outlets under SET proper maintenance, hygiene, and sanitary standards as per set guidelines.
• Responsible for car papers and maintenance.
• Responsible for legal permits and legal documents.
• Responsible for managing Set Assets across all outlets and stocks.
• Hire and contract personnel to repair or replace broken items or infrastructure.
• Check contractor work and ensure it is up to standard.