Case Management Supervisor

Objective 1: Responsible of the Case Management Process within his or her perimeter, through the management of a team of XX Case Workers

• Reviews staff caseloads to ensure they are manageable and share challenges with senior management;
• Supports individual cases where required and provides regular monitoring of all aspects of case management services;
• Ensures that staff gaps do not result in breaches in the support to beneficiaries, and support CM Expertt in addressing such issues in the capacity building plan;
• Facilitates and attends case conferences for complex cases. Ensures case conferences are called involving relevant stakeholders;
• Ensures access to activity material and logistic support, and set eligibility criteria for material in collaboration with the Project Manager;
• Provide briefings on child safeguarding and appropriate behavior with children to all case management staff. Ensure any concerns are reported and addressed immediately;
• Monitors the case management process using the supervisor’s supervision and monitoring tools;
• Ensures the implementation of the internal and National SOPs, guidelines, referral and coordination mechanisms for assistance to children;
• Ensures that the identified and referred cases are followed up in an agreed time frame.
• Assess fairly and adequately for the cash provision assistance to the most vulnerable and marginalized groups.

Objective 2: Ensure the dissemination of information from senior management to CM team;

• Conducts weekly case management meeting with CM team to ensure the dissemination of important information from the field and other sectors in the area;

Objective 3:  Assists the CM Expert in developing capacity building plans;

Objective 4: Enhance the capacity of TDH IT to safely identify and refer CP and other vulnerable cases.

Objective 5: Support the CM Expert in providing technical advice to case workers and senior caseworker on the identified cases;

Objective 6: Reports, Capitalization and Communication

• Ensures and monitors the correct documentation of cases through review of files and databases. Ensure confidentiality of information, and that data protection and information-sharing protocols are respected;
• Reviews, analyzes and reports on trends in the case management to inform programming;
• Assist the CM expert in finalizing quarterly reports for Case management implementations
• Trace, Monitor and report the Hotline

Objective 8: Support, Coach, and Monitor TDH IT’s Partners

• Review the received databases
• Supports individual cases where required and provides regular monitoring of all aspects of case management services;
• Ensures that staff gaps do not result in breaches in the support to beneficiaries
• Monitors the case management process using the supervisor’s supervision and monitoring tools;
• Train the partners on the different relevant and needed topics
• Coach the partners in implementing the relevant case management steps that as in-line with the National SOPs

Objective 7:  Manages the team

• Supports the recruitment of staff for field positions when needed;
• Gives realistic yearly / Program objectives;
• Follows up on the tasks assigned to the team / development plan;
• Organizes Formal and Informal, Individual and Group meetings;
• Responsible for the appraisal cycle;