Case Management Supervisor / Coordinator / Nb (Unicef 2017 Pca)

Major Responsibilities: Under the direct responsibility of the Project Manager, and in close collaboration with the CM Specialist, the CM supervisor will:  Supervise and monitor the Case Management process and ensure that cases under assistance receive all the care and support needed; Ensure and monitor the correct documentation of cases through review of files and databases. Ensure confidentiality of information, and that data protection and information-sharing protocols are respected. Review staff caseloads to ensure they are manageable and share challenges with senior management Support individual cases where required and provide regular monitoring of all aspects of case management services; Ensure that staff gaps do not result in breaches in the support to beneficiaries, and support CM Specialist in addressing such issues in the capacity building plan; Review, analyze and report on trends in the case management to inform programming Facilitate and attend case conferences for complex cases. Ensure case conferences are called involving relevant stakeholders; Ensure the dissemination of information from senior management to CM team; Ensure access to activity material and  logistic support, and set eligibility criteria for material in collaboration with the Project Manager; Provide briefings on child safeguarding and appropriate behavior with children to all case management staff. Ensure any concerns are reported and addressed immediately. Assist the CM Specialist and CP Expert in developing capacity building plans; Monitor the case management process using the supervisor’s supervision and monitoring tools  Conduct weekly case management meeting with CM team to ensure the dissemination of important information from the field and other sectors in the area. Enhance the capacity of TDH IT to safely identify and refer CP and other vulnerable cases; Ensure the implementation of the internal and National SOPs, guidelines, referral and coordination mechanisms for assistance to children; Support the CM Specialist in providing technical advice to case workers on the identified cases; Ensure that the identified and referred cases are followed up in an agreed time frame; Other duties • Collaborate closely with the CM Specialist • Coordinate and collaborate with CP project manager and CP field team • Attend CP working group and sub groups meetings as required • Consistently and proactively monitor/assess the safety and security of oneself; promptly reporting concerns or incidents to  management and liaising with community leaders and other external parties as required to maintain/enhance the security  environment for programs • Reporting as required • Other duties as assigned by the Project Manager • Maintains the highest standards of professional conduct   Key Working Relationships:  Position Reports to:  Project Manager Technical reference/Indirect Reporting: CM Specialist Collaborates with: CM Specialist Other Internal and/or external contacts: Internal: other members of the Case Management team and members from other TDH IT programs in the field   External: local partner –Other NGOs/INGOs   Qualifications and experience A university degree in social and behavioral sciences, preferable Social Work At least 3 years of experience in Case Management Proven experience in Child Protection Demonstrated experience and training in staff management; Ability to formulate strategic documents for programming, engagement, and coordination involving organizations and Government. Ability to work well in a team, under pressure and in response to changing needs. Experience in and knowledge of the Syrian situation and response is considered a strong asset. High-level of communication skills, including ability to speak formally, negotiate, demonstrate tact and diplomacy, and advocate for child protection issues with humanitarian community and authorities. Experience in building capacity of teams and staff. Fluency in English and Arabic. Commitment to the aims, principles and values of TDH IT. Ability to plan well, set own targets and meet them.