Assistant Public Health Officer - Noa - Hrf023 - Beirut

Accountability (key results that will be achieved) - UNHCR’s health programmes in the country operation meet minimum UNHCR and international standards. - UNHCR implements a functional and effective referral care system in the country operation. Responsibility (process and functions undertaken to achieve results) - Maintain regular contact with TPA senior management as well as relevant departments such as client and customer desks, data analysis, admissions or claims department. - Attend TPA medical review panels. - Work closely with TPA’s medical team (doctors and delegates). - Review and rationalize hospital network together with TPA. - Monitor achievements of TPA against set Key Performance Indicators (KPIs). - Provide accurate data and analysis on secondary and tertiary health care including detailed analysis of maternal and neonatal mortality. - Highlight breaches of quality of care. - Update contract or addendum if necessary. - Conduct frequent M&E visits to TPA service desks and hospitals. - Ensure UNHCR referral care SOPs are up to date and modified when needed, dissemination and training to various partners. - Improve the referral pathway between primary and secondary health care level. - Contribute to capacity building of the humanitarian partner, PHC network and hospitals. - If needed, conduct focus group discussions with refugees to understand obstacles to care. - Organize workshop on key issues such as neonatology, orthopaedic surgery, cardiology or maternity. - Update PHU and programme unit regularly on spending. - Review monthly 1% of received medical claims per region based on set criteria prior to processing for payment and sending documents for archiving. - Attend coordination meetings if referral care is on the agenda/ attendance is requested. - Ensure refugees are well aware of referral system by mass information. - Monitor access to SHC by refugees. - Provide qualitative and quantitative inputs on referral care to any UNHCR documents. - Organize and attend the Exceptional Care Committee (ECC) on the medical referrals including follow up of contracts of ECC consultants including preparation of meeting, presentation of cases, minutes and follow up. - Monitor backlog of Referral Care Associate. - Review cases if needed including timely response, ECC referral, follow up, filing and data entry. - Ensure coordination between the IPs and the ECC members for submission of cases and provision of feedback - Perform other related duties as required. Authority (decisions made in executing responsibilities and to achieve results) - Liaise closely with TPA in Beirut and in the field locations. - Undertake frequent monitoring visits to TPA offices, field desks and hospitals - Liaise with UN, humanitarian partners both implementing and operational and GoL (MOPH) on referral care. - Organise training/workshops as needed to increase knowledge on and compliance with UNHCR’s referral SOP. - Prepare reports, share information and convene meetings on referral care.