General Background
The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern.
Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR have developed a $1 Billion Private Sector Fundraising Strategy 2018-2025. This strategy focuses on both Individual Giving and Private Sector Partnerships and identifies priority fundraising markets and regions.
Individual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value.
The purpose is to maximize the donor base from the individual giving (IG) for UNHCR, those with the ability to provide donations of between $1 to $10.000 per year to UNHCR.
In support of IG Programmes in the Gulf and MENA region, PSP needs to hire Fundraising Agents who will be responsible to raise funds from donors and prospects in line with overall unit objectives and target.
Purpose and Scope of Assignment
Under the supervision of the Associate PSP IG Officer the Fundraising Agent is expected to provide support in the following areas:
The incumbent will be tasked with the following duties and responsibilities in relation to the above areas:
Raise funds for each assigned campaign and regularly meet or exceed fundraising targets
Research donors and prospects to gain insights and understand donors
Actively engage donors via various fundraising techniques including calls, emails, follow ups to raise funds, steward, upgrade and retain these donors
Make outbound fundraising and donor care calls to donors and prospects
Secure recurring and one-time donations on credit cards at point of call through UNHCR’s selected payment processing system
Ensure accurate and complete data capture of contact details, credit card details, and conversation feedback following calls.
Work to achieve and exceed KPIs, which include conversion rate, retention of donors, income from calls, success rate
Constantly feed the team with donors' insights and feedback to help improve and redirect campaigns and creative content creation.
Analyze performance of calls and other fundraising activities to assess effectiveness and identify areas of improvement
Knowledge of CRM and other available marketing tools to perform tasks as required
Promote the values and ideals of UNHCR in the conversations with the prospects
Actively participate in weekly team meetings and in UNHCR related meetings and activities
Perform any other related duties that may be required.
Monitoring and Progress Controls
Meet the fundraising target of each campaign in both income and number of donors.
Meet the KPIs set for the pool of donors the agent is contacting: Retention rate, average donation, upgrade percentage, second gift percentage
Intervention Sectors
Refugees
Location
- Lebanon
- Beirut
- Beirut
Application Deadline
Organisation
Salary Range
2000 to 2500 (USD)
Contract Type
Full Time
Application Submission Guidelines
Interested qualified external persons meeting the requirements of the attached Job Description can apply online through the following website: https://lb.unhcrjobs.org/ no later than COB 02/06/2021.
Please note that only applications received through the above website will be accepted and no applications will be accepted through email.
Only short-listed candidates will be contacted. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). UNHCR strongly encourage qualified female applicants for this position, applications form individuals with special needs are encouraged. Shortlisted candidates may be required to sit for the written test and/or oral interview.
UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation. UNHCR has a ZERO TOLERANCE policy on sexual exploitation and abuse, and sexual harassment. Successful candidates will be subject to mandatory UN Sexual Exploitation and Abuse and Sexual Harassment clearance check prior to receiving an offer.
UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).
Requires a Cover Letter?
Yes
Experience Requirements
1 to 2 years
Education Degree
High School
Education Degree Details
a. Education:
Successful completion of Secondary school education with further studies in Business, marketing, sales or another related field.
b. Work Experience:
Minimum one-year (added advantage with a bachelor’s degree) years of relevant work experience,
Previous experience in fundraising or the NGO sector is an advantage
c. Key Competencies:
Effective Scripting - capable of tailoring the script based on each conversation and the ability to have interactive (not lecture style) conversations
Emotional Intelligence and good communication – able to communicate the passion and the urgency of their proposition over the phone, and trigger inspiration and empathy (strong story-telling techniques are desired)
Active Listening and Interpersonal Skills – ability to build rapport with prospects before attempting to make the donation ask, and to make donors feel a connection between donating to UNHCR and the achievement of positive change
Effective Objection handling – able to acknowledge objections and deal with rejection without becoming discouraged
Good Learning Skills – ability to acquire the organizational knowledge to present the organization and its work effectively and answer prospects’ questions accurately
Cultural awareness and sensitivity – ability to adequately respond to and interact with the nuances of the Gulf culture and communities
Awareness human rights and humanitarian principles
Self-driven with a positive attitude, professional, reliable and punctual
A team player and driven by numbers and targets
Computer Literacy
Successful completion of Secondary school education with further studies in Business, marketing, sales or another related field.
b. Work Experience:
Minimum one-year (added advantage with a bachelor’s degree) years of relevant work experience,
Previous experience in fundraising or the NGO sector is an advantage
c. Key Competencies:
Effective Scripting - capable of tailoring the script based on each conversation and the ability to have interactive (not lecture style) conversations
Emotional Intelligence and good communication – able to communicate the passion and the urgency of their proposition over the phone, and trigger inspiration and empathy (strong story-telling techniques are desired)
Active Listening and Interpersonal Skills – ability to build rapport with prospects before attempting to make the donation ask, and to make donors feel a connection between donating to UNHCR and the achievement of positive change
Effective Objection handling – able to acknowledge objections and deal with rejection without becoming discouraged
Good Learning Skills – ability to acquire the organizational knowledge to present the organization and its work effectively and answer prospects’ questions accurately
Cultural awareness and sensitivity – ability to adequately respond to and interact with the nuances of the Gulf culture and communities
Awareness human rights and humanitarian principles
Self-driven with a positive attitude, professional, reliable and punctual
A team player and driven by numbers and targets
Computer Literacy
Arabic
Fluent
English
Fluent
French
None
Hide guidelines for wrong answers
No