ICT Assistant - Mount Lebnon – G4 – MTL195 – UNOPS Contract

Lebanon remains the country hosting the largest number of refugees per capita, with an estimated 1.5 million Syrian refugees according to the Lebanon Crisis Response Plan (LCRP), and some 16,000 refugees of Iraqi, Sudanese, Ethiopian and other origins, in addition to a large number of Palestinian refugees under UNRWA’s mandate. Since the Lebanese Government instructed UNHCR at the beginning of 2015 to suspend new registrations of Syrians, the number of registered Syrian refugees has reached 865,531 as of 31 December 2020. 

UNHCR Lebanon operates through four (4) decentralized Reception Centers, covering the main governorates of Lebanon, located in Zahle for the Bekaa governorates, in Tyre for the South governorates, in Tripoli for the North governorates and in Jnah for the Beirut and Mount-Lebanon governorates. The reception centres are geographically accessible to refugees and have facilitated access for refugees with disabilities and are established in safe and secure locations with access to safe water and appropriate sanitation facilities. Both in-person and remote case processing activities undertaken are based on and guided by international legal and operational standards in the areas of registration, personal data protection, documentation and population data management. 

To contribute effectively and efficiently to advancing protection outcomes for asylum-seekers and refugees in Lebanon, two main registration areas of focus can be identified:

Access to UNHCR: ensure that requests for registration related interventions are accommodated with minimal delay and in line with the UNHCR registration standards.

Data integrity and Data accuracy: ensure the personal information on the population of concern can be timely and accurately verified and updated, so registration data can be fully leveraged to support the range of interventions in the operation. 

Purpose and Scope of Assignment

Concise and detailed description of activities, tasks and responsibilities to be undertaken, including expected travel, if applicable

The UNHCR operation in Lebanon is among the most advanced in data management and utilization of tools and resources in the operational and inter-agency response to the Syria Crisis. IT support is relied upon for the use, maintenance and technical support of databases and operational technical tools used in the operation. 

The IT Assistant works under the direct supervision of an Associate Registration Officer and the technical supervision of an IT Officer at field-, sub- or country office. S/he has working relationships with UNHCR staff members in the office and other offices within the country to exchange information and to provide assistance.

Monitoring and Progress Controls

Clear description of measurable outputs, milestones, key performance indicators and/or reporting requirements which will enable performance monitoring

Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, and Switches, Patch panels, Access points, to prevent faults occurring.

Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.

Assist with the installation of the software packages, basic repair/maintenance of computer hardware and telecom equipment.

Train UNHCR staff on email system, utilization of VHF handhelds, telephone system. Radio communication training to new IP staff and package police in the field.

Distribute incoming cables, messages and other communication in accordance with established instructions.

Add and remove users from the Networks.

Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.

Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.

May attend telephone calls and keep records of such calls.

Carry out administrative duties, within the area of competence as assigned.

Decide on appropriate resolution to incidents.

Escalate incidents where they cannot be resolved at the office level.

Perform other related duties as required.