Ict Associate - Unops - G6 - Tri026 - Tripoli, Lebanon

There are currently more than one million Syrian refugees registered with UNHCR in Lebanon, which makes Lebanon the highest refugee-hosting country per capita in the world. There are no approved camps in the country, and refugees are living in more than 1,700 locations across the country. The refugee response is led by the Government and local actors, supported by the international community. As the designated lead agency in the refugee response, UNHCR has established a sector-based structure in Beirut and in the field. The structure brings together over 100 UN agencies, national and international NGO partners in identifying and agreeing on the strategic priorities to address the needs of Syrian refugees and other affected populations. The Lebanon national response falls under the Regional Refugee and Resilience Plan (3RP), whereby UNHCR guides the refugee response and UNDP facilitates the resilience and stabilization component. The UNHCR operational response in Lebanon is the largest for the organization. Media attention and the frequency of influential high-profile visitors is high. The Office are located in Beirut, Zahle, Tripoli, Tyre, and Qobayat.   Under the overall supervision of a (Senior) Regional ICT Officer, the ICT Associate provides reliable and timely ICT services on the application and infrastructure of UNHCR standard ICT services in the Area of Responsibility (AoR). S/he receives technical guidance from Senior Regional ICT Officer or Regional ICT Officer responsible for the Telecom/IT infrastructure in the region in which the field or emergency operation exists. Direct supervision is exercised by the Admin/ Finance Officer in Tripoli.   Accountability (key results that will be achieved) UNHCR Country offices in the AoR have modern and cost-effective ICT systems. UNHCR ICT equipment and data are protected. Responsibility (process and functions undertaken to achieve results) Assist in on-site needs assessment and installation and maintenance of UNHCR Telecommunications and IT equipment. In consultation with the Senior Regional ICT officer, establish the ICT requirements in field operations, taking into account the overall IT and Telecom strategy of the region, the operational needs and the security constraints. Install and configure the most appropriate type of UNHCR IT and Telecommunications systems (HF, VHF, UHF, Microwave Links, Telephony, and satellite systems) to meet the field and emergency operations immediate ICT needs. Ensure that the equipment under his/her responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange promptly repairs or replacement as necessary according to established procedures. Maintain records of the installations and repairs/replacements done and keep the Regional ICT officer fully informed on the status of the equipment. Provide each office, where equipment is installed, with full information for their asset management records. If applicable, keep a proper inventory level of all sites spares and return spare parts for repair/replacement. Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring. Add or remove users from the Network. Assist in the maintenance of accurate records of users and usage of the Network. Carry out minor hardware maintenance. Provide Technical Briefing/Training on the equipment to local ICT resources and users, including IPs, ensuring that they are able to maintain/use the equipment. Assist in the development and configuration of IT and Telecom Equipment/Kits used in field operations and emergencies. Perform other related duties as required. Authority (decisions made in executing responsibilities and to achieve results) Decide on appropriate resolution to incidents / problems. Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.