Middle Donor Associate – G6 – HRR039 – UNOPS Contract - Beirut (PSP Unit), Lebanon

General Background

As the designated lead agency in the refugee response in Lebanon, UNHCR has established a sector-based structure in Beirut and in the field to support the Government. The structure brings together 11 UN agencies, 54 national and international NGO partners in identifying and agreeing on the strategic priorities to address the needs of Syrian refugees and other affected populations.

Moving forward, partners are making significant efforts to ensure that available resources reach the most vulnerable including through the targeting of assistance across all sectors and new programming efficiencies such as the introduction of cash assistance. UNHCR is also integrating direct support to government institutions and communities most impacted by the refugee influx into programming to ensure continued social cohesion and receptivity towards refugees

UNHCR sees significant opportunities in developing a dedicated Middle Donor Programme tailored to donors in the MENA region. A successful Middle Donor Programme will not only grow UNHCR’s income, but also it will offer an attractive proposition to prospect donors prepared to increase their giving levels if they are given the chance.

The incumbent will manage a portfolio of around 3,000 middle donors, lead on the development of the Middle Donor Programme tailored for MENA, besides managing budgets and reports on spending and return on investment. He/She should prepare and submit regular reports on all contacts with donors, prospects and volunteers while maintaining a sufficient record, contact reports and background data to facilitate periodic reports on activities from ROI.

Purpose and Scope of Assignment

• Under the supervisor of the Associate PSP IG Officer (Retention Manager), the Middle Donor Associate will be doing:
• Manage a portfolio of around 3,000 middle donors and manage regular communication in cooperation with the Major gifts program and the IG fundraising unit utilizing existing or newly created communications, appeals and retention activities.
• Manage budgets and report on spending and return on investment.
• Manage the development of all the creative, production and services related to the middle donor program.
• Schedule and set objectives for individual research, cultivation, solicitation, and contacts with high priority donors and prospects: average calls, e-mails and meetings as per the KPIs for each band of the middle donor program.
• Produce in conjunction with the PSP Officer the Middle Value Donor budget and provide financial forecasts.
• Contact prospects to determine capability and propensity for joining the middle donor’s program with an increased level of giving, while achieving individual and department financial goals.
• Solicit, negotiate agreement and close gifts with potential donors.
• Participate in setting and achieving annual campaign goals.
• Keep up to date with giving techniques and strategies to increase or maintain gifts from middle donors.
• Perform other related duties as required.

Monitoring and Progress Controls

• Design and set-up of tailored middle donor program for MENA in line with the global middle donor strategy.
• Development and management of an annual donor communications plan.
• Development of cultivation and fundraising materials based on the plan
• Develops and fosters strong relationships with different Middle donor program partners, including internal stakeholders, and external suppliers.