Receptionist - G3 - TRI070 - UNOPS - Tripoli (Maternity Replacement)

ORGANIZATIONAL CONTEXT

Eight years into the Syria crisis, Lebanon remains the country hosting the largest number of refugees per capita, with nearly 950,000  Syrian refugees registered with UNHCR, about 20,000 refugees of other origins - mostly Iraqi - and Palestine refugees under UNRWA’s mandate.  There are no formal camps for Syrian refugees in Lebanon, and refugees are living in hundreds of communities and locations across the country.

The refugee response is led by the Government and UNHCR and UNDP, supported by the international community. As the designated lead agency in the refugee response, UNHCR has established a sector-based structure in Beirut and in the field. The structure brings together over 150 UN agencies, national and international NGO partners [over 150 actors, including UN agencies, national and international NGOs and Ministries] in identifying and agreeing on the strategic priorities to address the needs of Syrian refugees and vulnerable Lebanese communities. The Lebanon Chapter of the Response Plan falls under the Regional Refugee and Resilience Plan (3RP), whereby UNHCR guides the refugee response and UNDP facilitates the resilience and stabilization component.

The UNHCR operational response in Lebanon is one of the largest for the organization. Media attention and the frequency of influential high-profile visitors is high. The Office has grown substantially in the past years and is currently operating with around 650 staff. Aside from the country office in the capital city of Beirut, UNHCR has field offices in Mount Lebanon, Qobayat, Tripoli, Tyre and Zahle.

The Receptionist will assist in organizing and coordinating the reception area of the UNHCR Office. The incumbent has no supervisory role. The receptionist is directly supervised by a Senior Registration Assistant who monitors the performance of the incumbent and provides regular guidance.

The incumbent will be in contact with UNHCR staff in various units and with external parties for exchange of information and reception of visitors.

FUNCTIONAL STATEMENT

Responsibilities (process and functions undertaken to achieve results)

• Organize entry of Persons of Concern into UNHCR premises.
• Coordinate with the security team on the management of orderly entry to UNHCR premises and report security incidents.
• Identify and fast-track persons with specific protection needs in the reception centre and waiting areas.
• Counsel persons of concern in the reception area and send internal referrals to relevant functional unit correspondingly.
• Photocopy and scan documents of Persons of Concern prior to interviews.
• Schedule appointments on the online Scheduler application.
• Issue UNHCR housing attestations.

Accountability (key results that will be achieved)

• Visitors and Persons of Concern have full and fair access to UNHCR services
• Privacy of Persons of Concern is respected
• Communication with Persons of Concern is always polite and appropriate
• Referrals to the concerned units are conducted in a timely manner.

Authority (decisions made in executing responsibilities and to achieve results)

• Identify which individuals or groups to be prioritized at the reception based on vulnerability and other criteria, following guidance and rules.