Receptionist – G3 – Zah071 - Zahle

    The reception clerk is a member of the reception team within the registration unit, in the protection section. S/he will be responsible for the entry and reception persons of concerns into UNHCR premises, with a focus on identifying vulnerable individuals for fast-tracking to the reception desks. S/he will liaise directly with the Field Security Assistant and security team in identifying persons who may pose a security risk to the office for proper follow-up. S/he will also assist with the circulation of physical files and other office correspondence between registration/reception and other units   Accountability(key results that will be achieved) The reception and counselling of asylum-seekers and refugees in accordance with UNHCR policies and standards; The identification of vulnerable asylum-seekers and refugees; The management of expectations of asylum-seekers and refugees.                             Responsibility,(process and functions undertaken to achieve results) Identify persons of concern and organize their entry into UNHCR premises; Identify and fast-track persons with specific protection needs; Coordinate with security team on the management of orderly entry into the building, and reporting security incidents where applicable; Counsel refugees and asylum-seekers, providing them with information at reception and in waiting areas, including assistance with completion of application forms; Assist with creating, organizing, maintaining physical files, including photocopying of documentation prior to registration interviews; Ensure timely and efficient circulation of physical files and other correspondence between reception/registration unit and other functional units; Schedule appointments for refugees, through the hotline or in person Any other duty as may be required.    Authority(decisions made in executing responsibilities and to achieve results)       Control and organize access to UNHCR premises; referral to reception desks for follow-up.