Senior Ict Assistant, Gl5 - Hr265 - Tripoli

Accountability (key results that will be achieved)  Ensures the stable operation of the in-house computer network and all connected PCs and peripherals, including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links.  Analyzes and resolves end user hardware and software computer problems in a timely and accurate fashion, and provides end user training where required.  Assists with testing new custom hardware units and software products with engineering.  Assists the Service and Support team with hardware installations and troubleshooting.  Works with the Service and Support team to create procedures, documentation, and train staff when required. Responsibility: (process and functions undertaken to achieve results)  Implement and maintain policies, procedures and associated training plans for network resource Administration, appropriate use, and disaster recovery.  Capacity build and help developing tools and strategies to log all needed information.  Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.  Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.  Consolidate, deploy and update all needed softwares on the level of regional offices and schools.  Logging, diagnosis and resolution of 1st - 2nd line support issues through to completion and closure.  Manage servers, and verify backup servers/systems.  Manage security solutions, including firewall, anti-virus, and intrusion detection systems.  Manage all network equipment, including routers, switches, and hubs.  Provide IT training to the regional office and school staff  Provide first hand support, and troubleshooting to all office and school staff for IT matters  Practice asset management, inventory and related Documentation and technical specifications information.  Administer and maintain end user accounts, permissions, and access rights.  Perform server and security audits.  Monitor and test network performance and provide network performance statistics and reports.  Recommend, schedule, and perform network improvements, upgrades, and repairs.  Develop, document, and train on hardware installation and troubleshooting procedures.  When required, must provide needed tools for his daily working tasks (Transportation to schools, Screw Driver, USB Memory , external Hard Drive …