Senior Ict Assistant-Hr108(G5-Unops Contract)

Accountability (key results that will be achieved) - IT and Telecoms incidents are resolved. - The required/requested technical support is provided in a professional manner. - The network (LAN) is properly maintained. Responsibility (process and functions undertaken to achieve results) - Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology. - Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem…to prevent faults occurring. - Carry out missions for new installations and routine maintenance tours of ICT equipment’s. - Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups. - Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment. - Train UNHCR staff on email system, utilization of VHF handhelds, telephone system. - Add and remove users from the Networks. - Maintain the inventory of ICT equipment and keep track of movements of ICT equipment. - Draft mails and memoranda on ICT matters. - Assist in the drafting of technical documentation on radio equipment operating procedures - Certify invoices and delivery notes and pass for payment. - Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards. - Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted. - Carry out administrative duties, within the area of competence as assigned. - Perform other duties as required. Authority (decisions made in executing responsibilities and to achieve results) - To decide on appropriate resolution to incidents - Escalating incidents where they cannot be resolved at the office level