Organizational Setting and Work Relationships
The Senior Registration Assistant is a member of the Registration team. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he provides counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. S/he liaises closely with protection staff and partners to ensure timely identification and referral of persons of concern (POC) for protection follow up. The Senior Registration Assistant may assist in compiling and analysing information related to registration activities in the Operation. The incumbent may provide interpretation and/or translation services in cases for which s/he has the required language competencies.
The Senior Registration Assistant is a member of the Registration team and will have direct supervisory responsibilities in the Registration Unit. The incumbent will primarily be responsible for providing guidance on registration matters to staff (Registration Assistants and Receptionists). S/he is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he provides counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. S/he liaises closely with protection staff and partners to ensure timely identification and referral of persons of concern (POC) for protection follow up. The Senior Registration Assistant may assist in compiling and analyzing information related to registration activities in the Operation. S/he will also assist in face-to-face counseling/interviews with refugees at the UNHCR Reception Center resolving complex cases. S/he will be expected to follow up on incoming and outgoing referrals to ensure they are attended to in a timely manner. The incumbent may provide interpretation and/or translation services in cases for which s/he has the required language competencies.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Duties
- Assist in the implementation of registration strategies and methodologies for POC.
- Conduct registration interviews when required in accordance with registration standards and guidance.
- Provide counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
- Maintain accurate and up-to date records and data related to all individual registration cases.
- Identify persons with specific needs and ensure timely referral to protection follow-up as required.
- Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation.
- Draft correspondence and reports relating to registration activities in the Operation, when required
- Provide statistics and draft reports related to registration data, as requested.
- Act as interpreter and translator when needed.
- Refer cases to other units within the office and to implementing partners as necessary.
- Draft and submit reports and statistics related to registration.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.
Intervention Sectors
Refugees
Location
- Lebanon
- Beqaa
- Zahleh
Application Deadline
Organisation
Salary Range
2500 to 3000 (USD)
Contract Type
Full Time
Application Submission Guidelines
- This vacancy is administered under RAP – UNHCR/HCP/2022/07:
- Candidates are divided into 3 categories:
- Internal candidates: current staff, holding a fixed term or indefinite appointment, who, at the date of the deadline for application, are serving in the same category of the vacancy, at the grade of the position or one grade below or above.
- Candidates with UNHCR experience: current staff in other categories of the vacancy, or same category applying 2 grades above their own, TAs, Affiliates (UNVs, UNOPS, Consultants, interns), or former UNHCR staff who held FTA/IND appointment (within 2 years of separation for males and 5 years for females).
- External candidates
- Candidates will be assessed against the requirements of the position based on their qualifications, professional experience, skills, and performance record (if any) and may be further evaluated in a test and/or interview.
- Candidates who have a Workday profile can access the vacancy through Menu > Career > Job Search
- Only short-listed candidates will be contacted.
- UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation. UNHCR has a ZERO TOLERANCE policy on sexual exploitation and abuse, and sexual harassment. Successful candidates will be subject to a mandatory UN Sexual Exploitation and Abuse and Sexual Harassment clearance check prior to receiving an offer. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training, or any other fees). All applications will be treated with the strictest confidentiality.
Requires a Cover Letter?
Yes
Experience Requirements
2 to 3 years
Education Degree
High School
Education Degree Details
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher
Field(s) of Education
Not applicable
Certificates and/or Licenses
Social Science Statistics Mathematics Information Technology
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Good computer skills, particularly in data management.
Desirable
Training in basic principles of international protection. Experience in working with UNHCR proGres software.
Functional Skills
*DM-Data Management
PG-Programme Management (programme cycles and reporting standards)
DM-Data Collection and Analysis
RG-Registration SoPs Design/Implementation
TR-Training - Virtual and face to face
IT-IT Refugee Systems & Applications
*IT-Computer Literacy
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
Desired Candidate Profile
- The ideal candidate should have demonstrated experience in Registration and identity management related functions. Previous experience as a Senior Registration Assistant is preferred.
- Knowledge of UNHCR’s Registration and Identity Management SOPs and demonstrate advanced technical expertise in utilizing, observing, testing, and providing guidance on UNHCR's standard registration tools, including ProGres V4, RAIS, and familiarity with PXI Protection Escalation and Scheduling modules.
- Experience in supervising and coaching teams and a track record of drafting reports and analyzing data is preferable. S/he must be able to work under pressure, promote a positive working environment, and communicate effectively within the Registration Unit and with other units.
- Very good drafting and communication skills in English is desired.
- S/he should have a high level of flexibility, adaptability, and planning skills.
- Demonstrated experience in interviewing for protection and referrals.
- Demonstrated skills in communication, conflict mitigation, time management, delegation and handling multiple competing priorities.
- Training in basic principles of international protection and Case management experience is desired.
- Good computer skills, particularly in data management is an asset.
Education & Professional Work Experience
Years of Experience / Degree Level
G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher
Field(s) of Education
Not applicable
Certificates and/or Licenses
Social Science Statistics Mathematics Information Technology
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Good computer skills, particularly in data management.
Desirable
Training in basic principles of international protection. Experience in working with UNHCR proGres software.
Functional Skills
*DM-Data Management
PG-Programme Management (programme cycles and reporting standards)
DM-Data Collection and Analysis
RG-Registration SoPs Design/Implementation
TR-Training - Virtual and face to face
IT-IT Refugee Systems & Applications
*IT-Computer Literacy
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
Desired Candidate Profile
- The ideal candidate should have demonstrated experience in Registration and identity management related functions. Previous experience as a Senior Registration Assistant is preferred.
- Knowledge of UNHCR’s Registration and Identity Management SOPs and demonstrate advanced technical expertise in utilizing, observing, testing, and providing guidance on UNHCR's standard registration tools, including ProGres V4, RAIS, and familiarity with PXI Protection Escalation and Scheduling modules.
- Experience in supervising and coaching teams and a track record of drafting reports and analyzing data is preferable. S/he must be able to work under pressure, promote a positive working environment, and communicate effectively within the Registration Unit and with other units.
- Very good drafting and communication skills in English is desired.
- S/he should have a high level of flexibility, adaptability, and planning skills.
- Demonstrated experience in interviewing for protection and referrals.
- Demonstrated skills in communication, conflict mitigation, time management, delegation and handling multiple competing priorities.
- Training in basic principles of international protection and Case management experience is desired.
- Good computer skills, particularly in data management is an asset.
Arabic
Fluent
English
Fluent
French
None
Hide guidelines for wrong answers
No