Business Support Assistant (Database/IT) SC4, Qobayat Field Office

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive): 
Under the supervision of the Programme Assistant (Ecard Management Analyst) , the incumbent will perform the following tasks:

1.    Respond to queries related to IT and escalate where appropriate, in order to provide a timely and accurate service to the field office. 
2.    Gather information with clear direction to support the Data cleaning, reconciliation and preparation of reports. 
3.    Upgrade / update database according to the project’s needs.
4.    Assure that data entry activities are accurate, timely, and compliant with state and regulatory standards.
5.    Assist in the development of programme database that includes deploy data table structures, forms, views, functions, triggers, queries.
6.    Maintain database results by setting and enforcing standards and controls.
7.    Support processing and managing Service & Payment List, to contribute to the effective and timely management of resources. 
8.    Identify discrepancies in Direct Food Assistance and Livelihoods statistics and data, and report to the programme at the Field Office level. 
9.    Provide support on the physical check for the new cards/PINs, to contribute to the development of accurate documentation. 
10.    Take responsibility for the maintenance of set standard systems and files, to ensure information is accurate and readily available for the function. 
11.    Work with FMAs and other field staff to develop, document and perform testing and validation as needed for process and system changes and to assist in business support delivery for staff. 
12.    Monitor hardware and software by assessing transaction processing and database production options.
13.    Maintain database performance by troubleshooting problems.
14.    Monitor dashboard and improvements by supervising system programming.
15.    Secure database by monitoring corporate procedures, and controls.
16.    Perform other duties, as required.

DESIRED EXPERIENCES & COMPETENCIES FOR ENTRY INTO THE ROLE: 
•    Minimum of 2 years IT work experience and 3 years work experience in database administration, data management and data analysis.
•    Previous experience working with Cash Based Transfer & Livelihood intervention databases in the humanitarian sector is desirable.
•    Strong skills in database systems (SQL server, MS Access, PostgreSQL).
•    Experience analyzing data and producing reports.
•    Ability to use databases i.e. enter data, update records and fields, modify database structure, generate customized reports.
•    Ability to design the structure of the database and write appropriate interfaces (eg Microsoft Excel) for data entry and ensure data quality and security. 
•    Basic understanding of data security and encryption tool
•     Maturity and professional ability to handle sensitive information and ability to respect the procedures and guidelines.

STANDARD MINIMUM QUALIFICATIONS: 
Education:     Completion of secondary school education. First University degree in IT, Computer Science or a relevant field is desirable.
Experience:     Three years of experience working with databases & IT utilizing MS SQL, PostgreSQL, Oracle Databases, MS Access.
Language:     Fluency in both oral and written communication in English and Arabic. Knowledge of French language is added advantage.