Information Technology (IT) SC 4 - Lebanon Country Office, Beirut

The incumbent will report to the Head of IT and will be responsible for successful delivery of IT operational objectives as determined by the head of IT. Within delegated authority, the staff member will be responsible for the following duties:

1- Carry-out system and equipment maintenance tasks, such as system protection to ensure they are running effectively and enable easy and efficient use.

2- Help Desk first point of contact

3- Allocate and assign support tickets as required

4- Assist in troubleshooting and to test and support all enterprise systems responsible for daily operations of IT services and proper data and voice connectivity of all users in and between Country Office and the Sub-Offices.

5- Assist in Installing and maintaining computers and other IT related equipment in the existing network.

6- Service computer and IT related hardware ensuring a maximum uptime.

7- Installation of hardware upgrades for IT infrastructure and installation and decommissioning of computer equipment and software as requires.

8- Provide user support, hands-on training, and advise for all IT related issues.

9- Work closely with the team to provide advice and support to managers and users, understanding and resolving issues, and ensuring IT policies, procedures, systems and tools are correctly applied to support them.

10- Assist in setting up, controlling and maintaining the performance of all radio communications equipment in the country.

11- Interact effectively with internal and external colleagues and user groups to understand their needs and provide appropriate technical support.

12- Provide detail reports on all of the above.

13- Respond to basic queries about technology and systems to support the correct application of technology.

14- Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.

15- Ensure information is up to date and accurate within inventories, websites and archives in order to support senior officers in managing these systems.

16- Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

17- Provide SCOPE support functions as required.

18- Perform other related duties as required.

Minimum requirements:

Education: Completion of Secondary School Education. University degree in Information Technology, Computer Engineering or other related field is an advantage.

Experience: At least three (3) years of progressive experience in the Information Technology field with one (1) year of experience directly linked to helpdesk support.

Language: Fluency both oral and written communication in English and Arabic.

Knowledge and Skills:

• Very good command of Microsoft Office applications and products.
• Ability to use and setup standard office equipment such as photocopiers and scanners.
• Knowledge of standard office software packages, e.g. Microsoft word.
• Uses tact and courtesy to give and receive information with a variety of individuals.
• Good attention to detail in order to identify problems and provide adequate solutions.
• Ability to work to deadlines and follow clear instructions.