IT Operations Associate G6, Beirut

Assisting more than 90 million people in 83 countries each year, the World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.
As the international community has committed to end hunger, achieve food security and improved nutrition by 2030, one in nine people worldwide still do not have enough to eat. Food and food-related assistance lie at the heart of the struggle to break the cycle of hunger and poverty.

In Lebanon, WFP works to support approximately 700,000 people with regular assistance using e-cards. WFP also supports Lebanese schools with school meals, and has run over 300 development activities which include supporting rural infrastructure, as well as education and training opportunities for vulnerable individuals in families. WFP also supports Lebanon’s National Poverty Targeting Programme.  
 

ORGANIZATIONAL CONTEXT: The post is based in Beirut Country Office and the incumbent is to report to the IT Operations Officer.

JOB PURPOSE:  To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive): 
Under the supervision of the IT Operations Officer, the incumbent will perform the following tasks:
1.    Carry out system and hardware maintenance tasks, such as running specialized network monitoring and system protection, to ensure technology is running effectively.
2.    Monitor technology reliability, identify user needs, analyze data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
3.    Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
4.    Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
5.    Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
6.    Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
7.    Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
8.    Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
9.    Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
10.    Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
11.    Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

STANDARD MINIMUM QUALIFICATIONS: 

Education: A secondary school education and a post-secondary certificate in IT Operations or any related functional area. A University degree in a related field is highly desirable. 

Experience: Five (5) years of relevant progressively responsible experience in Information Technology. 
Language: Fluency in both oral and written communication in English and Arabic. Knowledge of French is an added advantage.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
•    Has experience analyzing service management results and development service enhancement recommendations.
•    Has participated in business process re-engineering efforts and identified service management improvements.
•    Has experience participating in country office procurement/budgeting process.