IT Support Officer L2

Key Responsibilities:

Technical Support & System Maintenance

• Resolve escalated (L2) hardware, software, and network issues.
• Monitor IT systems daily for optimal performance and reliability.
• Install, configure, and maintain computers, OS, and peripheral devices.
• Maintain audit-ready digital and physical records of IT assets and incidents.

Academic & Event IT Operations

• Ensure readiness of IT labs, including software updates and system installations.
• Provide hands-on technical support for university events and teaching equipment.
• Coordinate with IT teams for efficient service delivery and complex issue resolution.
• Act as the primary liaison for classroom IT requests and audiovisual support.

Compliance & Reporting

• Ensure all IT processes comply with university bylaws and security standards.
• Perform system checks and generate periodic reports on asset status.
• Update student and incident information systems with resolution status.

Required Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• 2–4 years of experience in IT support or high-volume service roles.
• Strong knowledge of Windows/Mac OS and Microsoft Office Suite.
• Experience in hardware troubleshooting and database management.
• Proficiency in English, Arabic, and French. 

Preferred Qualifications

• MCSE (Microsoft Certified Solutions Expert) certificate.
• Experience with academic training environments and event logistics.

Working Hours: from 10:00 AM to 07:00 PM