Case Management Manager

Introduction about UPEL: The Union for the Protection of Juveniles in Lebanon (UPEL) was founded on the 12th of February, 1936 by Messrs. Presidents Alfred Naccache and Sami El-Solh, Professor Philippe Bianquis and Father Andre le Genissel. (Ministry of Interior receipt N.15). It was recognized of Public Utility by Decree N.9/EB dated 17-10-1939, confirmed by Decree N.169 dated 15-4-1978. It has six offices in the Palaces of Justice of the six governorates and a temporary shelter for boys. UPEL social workers are responsible for working within the juvenile justice system of Lebanon and are responsible for overseeing high/medium risk cases of: 1- Children/minors exposed to danger including: neglect, exploitation, physical, emotional, sexual abuse and violence; 2- Children/Minors in conflict with the law through the provision of social support, presence during primary investigations and attendance in courts; 3- UPEL oversees coordination of children who have come into contact with the National system either in children in conflict with the law and/or children in need of judicial protection; Job Overview/Summary: UPEL is looking for experienced, motivated and dynamic Case Management Managers who will be responsible for the overall implementation of the UPEL/IRC pilot program in each of the 6 regions in Lebanon. The Case Management Managers will be responsible for the daily oversight and implementation of UPEL services in their relevant region, upholding high standards of conduct and staff management. S/he will provide weekly CM technical support to the team and coordinating closely on a weekly and sometimes daily basis with IRCs capacity building officers and CP Management to ensure program quality and development of processes and procedures. The Case Management Manager will be responsible for establishing strong team spirit, external and internal representation of UPEL to national bodies, maintain a strict documentation system and uphold principles of confidentiality and the Best Interests of the Child within the UPEL offices. The Case Management Manager will be responsible for closely supervising the implementation of M & E/Information Management systems, and reporting to the Project Coordinator on a weekly basis. Case Management Managers are responsible for ensuring close coordination with UPEL offices in other regions for interrelated cases. Major Responsibilities: • Supervise UPELs child protection case workers to ensure adherence to Child Protection Minimum Standards and National Standard Operating Procedures; in addition to the Ministry of Justices (MoJ) regulations/mandate; • Oversee strict information management protocols, ensuring the case files and adequately locked in cabinets, confidentiality is maintained and databases are secured on a weekly basis; • Oversee case management process/steps to ensure proper implementation within the judicial pathways and ensure adherence to the National SOPs including the use of all relevant tools; • Coordinate closely with the RC Case Management officers/management to support in the provision of technical support to UPEL case workers, through training, coaching sessions, case audits and observation sessions; • In cooperation with the IRCs teams, develop and implement capacity building plans for UPEL case workers including workshops and coaching session; • Conduct weekly case management review meetings , call for case conferences for complex cases, and provide on the ground support and coaching to the case workers in the field; • Close coordination with other UPEL offices on cases which are interrelated and/or transferred and ensure coordination with UPELs program coordinator for transfer of files; • In collaboration with the IRCs team, regularly attend case management meetings ; • In collaboration with IRCs teams , review the CM data provided through databases at the field level. Ensure databases are maintained and updated on a weekly basis in line with the National SOP’s; • In collaboration with the IRC team review data collected to analyze cases of child protection and children in conflict with the law to identify bottlenecks in the system, complex social norms and proactively identify target groups and actions for advocacy; • Advocate for the cases of children in conflict with the law which require protection and advocate for the opening of protection files; • Manage complex and high risk cases of children in need of judicial protection and/or in conflict with the law as assigned by the Project coordinator; • Oversee and ensure that all logistical materials and transportation are available for the smooth implementation of UPELs services; • Proactively identify and communicate challenges in program implementation, national systems and/or complex cases with the project coordinator and IRC counterparts to strive for better systems in the best interests of the child; • Participate in the development of best practices and lessons learned throughout program implementation; Draft bi-weekly reports with up to date data and include context analysis and share with the Project Coordinator; • Actively participate in the trainings assigned to him/her by the IRC team; • Ensure all teams have access to emergency shelters and that regular coordination is maintained with key interim shelters for children; • Draft and submit analytical reports of high quality in close coordination with the M & E officer and Case Management Managers; • Ensure referral pathways & service mappings are updated in all 6 regions on a regular basis; • Ensure that regular coordination meetings are held between ISF, General Prosecutors, Juvenile Judges to highlight high risk cases in need of immediate intervention, highlight challenges in the management/coordination of cases with the GP and/or JJ, receive feedback on the performance of UPEL case workers and advocate for the Best Interests of the Child XXXX ; • Ensure emergency cover schedules are in place in each office and regularly reviewed; • Maintain night shifts as and when required on a regular basis; • Key Working Relationships: Position Reports to: UPEL Project Coordinator Position directly supervises: UPEL Case workers Technical reports to: UPELs Project Coordinator & IRCs CB team Indirect Reporting: UPELs Office Director and IRCs Capacity Building Team including Officers and Managers; Monitoring & Reporting • Maintain emergency rotational schedules on a weekly basis and ensure that staff are on guard for emergency interventions; • Develop weekly and monthly plans for all the project case workers and their work in the field; • Fill observations / supervision checklists whenever conducting field visits and conduct case audits; • Compile bi-weekly report of activities and support in the start up of relevant M & E system in the assigned region. • Support the IRC in the documentation of thematic division of files including children in conflict with the law versus children in need of judicial protection and/or other social services; Staff Management and Development • Coach, train, and mentor staff with the aim of strengthening their technical capacity, exchanging knowledge within the team and providing professional development guidance; • Supervise and mentor direct-report case workers, including communicating clear expectations and providing regular and timely performance feedback; • Promote and monitor staff care and well-being, approve and manage all leave requests to ensure adequate coverage. • Ensure staff receive clinical supervision as and when needed; Other • Consistently and proactively monitor/assess the safety and security of case workers in the field; promptly reporting concerns or incidents to the project coordinator and UPEL Office Director; • Liaise and collaborate with IRC CM CB officers on regular basis to identify challenges in context, systems; • Other duties as assigned by the supervisor to proactively improve standards and service quality during project implementation; REQUIREMENTS: • University degree in social work and/or other relevant fields; • 2-3 years working experience minimum; • Experience in working with children mandatory; • Case Management experience with children mandatory; • Experience in working in emergencies preferable; • Experience in working in NGO preferable; • Experience in delivering trainings preferable; • Strong written skills in Arabic and English is mandatory; • Staunch advocate of Child rights; • Commitment to principles of Alternative Care for children and the Best Interests of the Child; • Promoter Child Safeguarding Policies; • Competent in Windows, MS office programs, email and database experience; Working Environment: Office/court work and field trips