Case Worker

The caseworker is responsible for the overall case management of a child in line with international standards of case management and acts according to the guiding principles of Child Protection case management including: child-centred approach, respect of confidentiality, prioritize according to safety concerns, ‘do not harm’,  ensure a non-discriminatory approach, act according to the best interest of the child, ensure accountability, respect professional boundaries and avoid conflict of interest; ensures child participation.

S/he ensures that protection principles are understood, maintained and enforced.

S/he organizes and carries out work to address an individual (and their family’s) needs in an appropriate, systematic and timely matter through direct support and / or referrals.

Position reports to: Case Management and Psychotherapy Manager

Position in the organisation:

The caseworker is part of the Program Management Department and reports to the Program Manager.

S/he does not manage staff.

S/he collaborates closely with caregivers, educators, other caseworkers, psychotherapists and service providers.

Duties and Responsibilities

• Conduct initial assessments for child protection cases;
• Assess and prioritizes cases according to risk level;
• Based on the needs identified through the assessment, develop a case management plan, through child participation and according to the best interest of the child such that cases are closed within a set time frame;

• Identify, refer and follow up on all services and ensure action points are carried out within the agreed timeframe;
• Regularly review and, when needed, adjust action plan to ensure progress;
• Manage cases in line with the national practical guidelines and Standard Operational Procedures (SOPs);
• Document cases using case notes and regularly update the database to ensure comprehensive record of each case;
• Ensure data collection and storage is done in a manner that maintains Child Protection policy and Data Protection Protocol of Home of Hope;
• Monitor, guide, advise and support children and caregivers throughout the duration of the stay of  the children;
• Ensure that children receive multidisciplinary and holistic support;
• Participate in relevant meetings as the need arises;
• Provide weekly updates on cases to the Program Manager;
• Provide mapping of the available services and organizations operating in the area;
• Ensure coordination and synergy with the main service providers in the area of intervention for prompt referral, follow up and information sharing;
• Facilitate awareness sessions for groups (awareness sessions for children, guidance to caregivers and educators);
• Ensure proper filing and information keeping (storing files of past residents, scanning and storing documents in electronic form, backing up electronic files;
• Formulate monthly reports on the follow up with UPEL and MoSA, referrals, child protection/child safety incidents and concerns, awareness sessions and group intervention;
• Formulate accurate quarterly bills to be submitted to MoSA;
• Conduct home visits;
• Monitor progress of each child;

• Develop and maintain effective working relationship with relevant stakeholders including INGOs and local agencies, community leaders and service providers in areas of implementation;
• Ensure child protection concerns identified by staff members are raised and addressed;
• Participate in the child protection working group on a monthly basis;
• Share relevant information regarding child protection needs/gaps with Program Manager;
• Report any violation of the Child Safety policy to the Program Manager and Home of hope Director;
• Perform any other duties relating to the nature of the job as directed by the Program Manager.

Knowledge and Experience

Accredited social work degree or other social science degree;

Minimum 2 years of experience in case management in Lebanon;

Good understanding of the local context and social welfare and legal system for child protection services in Lebanon;

Previous experience working with children/refugees/vulnerable populations;

Proven experience engaging with different target groups from all backgrounds (children, families, local and international organization, government, etc.).

Skills and Competencies

Ability to maintain confidentiality, respect, non-discrimination and safety of children at all times;

Excellent interpersonal and problem-solving skills

Flexibility in working overtime when needed;

Computer literacy (Microsoft Word and Excel);

Strong communication skills;

Time management skills;

Excellent organizational skills;

Ability to take initiative;

Child-friendly approach;

Fluency in Arabic;

Strong English skills;

Cultural sensitivity;

Dynamic