IT Internship

The ICT and Logistics  intern is responsible for the management, maintenance and development of all ICT equipment. S/he delivers technical ICT advice and support for curriculum related activities.

S/he acts as a logistics focal point.

Position in the organisation

The ICT and LogisticsIntern is part of the Operations Department reporting to the Operations Support Manager.

S/he does not manage staff.

Result areas

Providing ICT support

• Installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• replacing parts as required;
• providing support, including procedural documentation and relevant reports;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritizing and managing many open cases at one time;
• testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
• Assists in planning and implementing changes to elements of the ICT service;
• Sets up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist ICT equipment, ensuring that systems are ready for use and operating correctly;
• Detects, diagnose and resolve most PC, printer and peripheral device faults;
• Provide timely and professional, client level technical support for our WCH community.
• Collaborate as a team member on technology initiatives and projects.
• Maintain a commitment to continual self--‐improvement through regular professional development opportunities.
• Install and deploy new equipment, and perform hardware/software upgrades and installations.
• Managing positive relationships with our technical support providers and vendors.
• Research equipment, software or other solutions and recommend improvements.

Result: ICT technical support is given to staff in such a way that issues are resolved at all times.

Knowledge and Experience

Relevant academic background (IT, Computer Science, Business…)

Minimum of 2 years of relevant experience in a similar position;

Skills and Competencies

Knowledge of program development, logistics and administration;

Planning, analytical and organizational capabilities;

Strong planning and organizing skills to handle many tasks with deadlines;
Fluent English and Arabic;

Advanced computer skills;

Team player;

Result focused and cost-conscious;

Ability to work independently as well as cooperatively with team members;

“Commitment to the vision and goals of War Child Holland in Lebanon, including adherence to the Child Safety Policy, is essential”