IT Officer

Core responsibilities:

Providing ICT support

• Installing and configuring computer hardware operating systems and applications;
• Installs new software, updates and hardware
• monitoring and maintaining computer systems and networks;
• talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• replacing parts as required;
• providing support, including procedural documentation and relevant reports;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritizing and managing many open cases at one time;
• testing and evaluating new technology;
• Sets up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist ICT equipment, ensuring that systems are ready for use
• Checks internet connectivity is maintained in the different locations where projects is being implemented;
• Detects, diagnoses and resolves most PC, printer and peripheral device faults
• Conducting electrical safety checks on computer equipment.
• Assists in planning and implementing changes to elements of the ICT service;
• Sets up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist ICT equipment, ensuring that systems are ready for use and operating correctly;
• Detects, diagnose and resolve most PC, printer and peripheral device faults;
• Provide timely and professional, client level technical support for our WCH community.
• Collaborate as a team member on technology initiatives and projects.
• Maintain a commitment to continual self--‐improvement through regular professional development opportunities.
• Install and deploy new equipment, and perform hardware/software upgrades and installations.
• Ensures routine safety checks, including electrical tests, are carried out and appropriate records maintained; 
• Be part of the implementation and the scoring in the platform used.

Necessary experience:

Relevant academic background (IT, Computer Science, etc)

Education level:

Education field:

Require skills:

Knowledge of program development, logistics and administration;

Planning, analytical and organizational capabilities;

Strong planning and organizing skills to handle many tasks with deadlines;
Fluent English and Arabic;

Advanced computer skills;

Team player;

Result focused and cost-conscious;

Ability to work independently as well as cooperatively with team members;

Nice to have skills

Years of experience: Minimum of 2 years of relevant experience in a similar position;