Accountability Assistant (National Contract)

WeWorld-GVC has been working in Lebanon since 2006 and is now supporting vulnerable populations through WASH, shelter, basic assistance and protection interventions aiming at increasing the resilience of the concerned communities, in North Bekaa (Baalbek-Hermel Governorate) and in Akkar.

Overall purpose

Under supervision of the MEAL Manager, the Accountability Assistant is responsible for the implementation of activities related to GVC internal and external accountability and mainly in its aspects related to transparency and feedback and complaint mechanisms. Accountability Assistant will also contribute to the definition of Accountability plan and activities for all projects, such as beneficiaries’ satisfaction survey, community consultation and ensure its implementation supported by M&E and Protection teams. 

Reporting Responsibilities

GVC Accountability Assistant will report to the MEAL Manager.

Supervision Duties

None

Responsibilities and scope of duties

Under supervision of GVC MEAL Manager, the Accountability assistant will:

• Ensure functioning complaints and response mechanism, through effective collection of complaints including field visits, management of GVC helplines and complaints boxes.
• Support beneficiaries by providing information to related services from GVC and other partner organizations.
• Conduct follow up monitoring visits for beneficiaries (via home visits, phone calls, etc.) for beneficiary satisfaction, to understand and respond to evolving vulnerabilities and needs within households and Informal Tent Settlements.
• Support and follow-up program team for the application of the recommendations done based on the findings of any accountability activities
• Maintain a proper filing system for all the complaints and feedback with filling codes.
• Regularly visit the field and submit informative field monitoring reports that capture project outputs and provide regular summaries of key issues raised during field visits and make relevant recommendations
• Support the MEAL department in conducting satisfaction surveys on ad-hoc requests
• Support the technical team in terms of data entry and checking the handover documents to match with the activities Follow-Up in coordination with Project officer/Manager who will be validating and ensuring its well-done (in terms of time and quality)
• Be in charge of dealing with the logistics department in terms of reconciliation in coordination with Logistics Focal Point and  Senior WASH/Shelter Officer
• Ensure quality control of data collected from the field based on completeness, reliability, validity, timeliness and integrity in coordination with Project officer/Manager
• Assist in data quality assurance and managing data according to internal and donor standards
• Prepare informative field reports, identify shortcomings and make relevant recommendations on a regular basis.
• Participate and attend capacity building events as required
• Perform any other task as needed

Qualifications & Preferred Skills 

Required Profile

Education

Bachelor degree in Business Management, Information Management, Social Sciences or any equivalent field

Professional experience

-  At least one year of experience with a humanitarian NGO preferably

-  Desirable experience in Protection or Monitoring and Evaluation

Knowledge and skills

-  Strong IM skills, including Excel

-  Excellent communication and analytical skills

-  Knowledge of project management

-  Excellent social skills

Languages

Fluent in Arabic and English, with strong command in writing and editing documents as well as verbal expression.

Software Knowledge

Ability to operate Microsoft Word, Excel, PowerPoint etc.

Mobility

Willingness to frequently travel including field visits around Beirut, Bekaa and North of Lebanon – approximately 40% of the total working time. This will be subject to change for Covid-19 prevention measures.