Communication Worker

GVC is an Italian NGO founded in 1971. Actually is working in 22 countries worldwide. GVC presence in Lebanon dates back to the begin of Syrian Crisis and since then GVC has been implementing emergency and development projects in Bekaa financed by International Donors mainly in WASH sector. GVC is recruiting personnel to cover the position of communication worker to support activities in Bekaa Position Title:  Communication worker-Nationals Only Reporting to:  Program Manager Duty station:   Al Ain Salary grade:  G2 / L1 OBJECTIVES: GVC is seeking a Communication worker for its programming. The communication worker will be responsible of the hotline/helpline assisting in the collection of referral cases gather through phone calls. Ensure information from beneficiaries are timely reported to GVC emergency team and follow up in the response is ensured. MAIN DUTIES AND RESPONSIBILITIES Collecting GVC hotline phone calls and report to the internal referral database Ensure the referral system is followed up, updated and case are closed (timeframe depending on the type of case) Ensuring that data respect confidentiality and is compliant with GVC accountability principles. Ensuring good and consistent communication in between GVC emergency departments to make sure cases are promptly followed up and closed Timely refer to the Protection and WASH team vulnerable individuals and HH in need of emergency support. REPORTING The communication worker will be responsible to prepare weekly report indicating the follow up of the work/cases progress (i.e. number of cases reported/supported/closed/pending) QUALIFICATIONS High school diploma.  Very good with MS Office - Word and Excel Previous work in NGOs will be an asset Driving licence PERSONAL AND INTER-PERSONAL SKILLS Arabic and Fluency in written and spoken English Prior experience conducting field research, including conducting interviews Highly organized and able to work independently and respecting deadlines Strong sense of responsibility, flexibility and willingness to work long hours Being flexible and with the ability to adjust to changes and new requirements EMPLOYEMENT CONDITIONS Contract duration: 11 months; Required Starting Date: ASAP Duty Station: GVC Office – Al Ain North Bekaa.