Operations Manager at Soufra cafe

We are looking for operations manager at Soufra Cafe, Burj al Barajneh Camp - Preferably from burj al barajneh camp residents - to handle the following tasks:

• Coordinate daily snack and catering operations 

·  Deliver superior service and maximize customer satisfaction  

·  Respond efficiently and accurately to customer orders and book catering services  

·  Regularly review product quality and research new vendors with purchasing coordinator 

·  Organize and supervise shifts of all employees working in the restaurant  

·  Appraise staff performance and provide feedback to improve productivity 

·  Estimate future needs for goods, kitchen utensils and cleaning products 

·  Ensure compliance with sanitation and safety regulations 

·  Manage restaurant’s good image and suggest ways to improve it 

·  Control operational costs and identify measures to cut waste 

·  Create detailed reports on weekly, monthly and annual revenues and expenses 

·  Promote the brand in the local community through word-of-mouth and events 

·  Oversee the social media platforms of the unit  

·  Recommend ways to reach a broader audience (e.g. discounts and social media ads) 

·  Train new and current employees on proper customer service practices 

·  Implement policies and protocols that will maintain future restaurant operations