Customer Service Specialist

Services You'll Support

Academic Projects: Help students understand project requirements and deadlines

Tutoring Sessions: Coordinate scheduling and resolve any session-related issues

Recorded Videos: Assist with access to educational video content and troubleshooting

Key Responsibilities

Answer student and parent questions via WhatsApp, phone, and email

Explain our services and guide students to the right option

Handle complaints or issues with professionalism

Follow up to ensure student satisfaction

Keep records of all communications in our system

Coordinate with sales and tutors to meet student needs

Proactively reach out to students to ensure they're getting the support they need

Monitor and respond to messages across all communication channels promptly

Escalate complex issues to the appropriate team members when necessary

Contribute to improving our customer service processes and procedures

Requirements

1–3 years of customer service or support experience

Strong communication in English (Arabic is a plus)

Patient, empathetic, and good at problem-solving

Comfortable using apps (WhatsApp, Zoom, CRM systems)

Organized and able to manage multiple student requests

Excellent listening skills and attention to detail

Ability to remain calm and professional under pressure

Quick learner who can adapt to new systems and processes

Team player with a positive attitude

Key Skills We're Looking For

Excellent Communication

Empathy & Patience

Problem-Solving

Quick Response Time

Organized & Detail-Oriented

Team Collaboration

What We Offer

Competitive salary based on experience

Friendly and supportive work environment

Professional development opportunities

Health insurance benefits

Regular team activities and events

Opportunity to make a real impact on students' educational journey

Clear career progression path within the company

Training on our systems and ongoing support

A Day in the Life 

As our Customer Service Specialist, you'll start your day by checking messages across all platforms, prioritizing urgent student needs. You'll spend time answering questions about our tutoring services, helping parents understand how we can support their children, and ensuring smooth coordination between students and tutors. Each interaction is an opportunity to make a positive impact on a student's educational journey.