Phone Operator /Client Scheduling Clerk

 

1. Act as Operator primarily responsible of scheduling appointments, screen and refer calls, take messages as needed; fill out appropriate forms in response to callers’ requests for specific information and forward to relevant departments for action
2. Calling applicants for appointments for both stages, Health Assessment and Pre-Departure Medical Screening, MAF assessment in coordination with doctor’s focal point
3. Update daily lists of all appointments scheduled and share with designated DPA , PEC PDMS  Migration Health Physician and MHAC based designated staff member
4. Assisting the data team in checking all files on MiMOSA before proceeding in scheduling the cases
5. Assisting designated DPA in preparation, scanning and printing documents
6. Assist in scheduling timetable and number of applicants on doctors in coordination and confirmation from the designated DPA and PEC PDMS Migration Health Physician
7. Assisting designated DPA/staff in file preparation, sealing of Medical Forms  that are to be transferred  to operation colleagues
8. Aiding doctors and nurses in photocopying, scanning and printing extra lab documents and medical repots
9. Crowd control and organize the applicants seating as they wait for their turn for medical check
10. Perform any other related duties that may be assigned by the supervisors.                                    

 

IV. Competencies

The incumbent is expected to demonstrate the following technical and behavioural competencies

Behavioural

SES COMPETENCIES AND INDICATORS, GRADE BAND V

Accountability

 Accepts and gives constructive criticism

 Follows all relevant procedures, processes, and policies

Meets deadline, cost, and quality requirements for outputs

 Monitors own work to correct errors

 Takes responsibility for meeting commitments and for any shortcomings

Client Orientation

 Identifies the immediate and peripheral clients of own work

Continuous Learning

 Contributes to colleagues’ learning

 Demonstrates interest in improving relevant skills

Communication

 Actively shares relevant information

Writes clearly and effectively, adapting wording and style to the intended

audience

 Listens effectively and communicates clearly, adapting delivery to the

audience

Performance Management

 Provides constructive feedback to colleagues

Professionalism

 Masters subject matter related to responsibilities

 Identifies issues, opportunities, and risks central to responsibilities

 Incorporates gender-related needs, perspectives, and concerns, and

promotes equal gender participation

 Persistent, calm, and polite in the face of challenges and stress

 Treats all colleagues with respect and dignity

 Works effectively with people from different cultures by adapting to

relevant cultural contexts

 Knowledgeable about and promotes IOM core mandate and migration

solutions

Teamwork

 Actively contributes to an effective, collegial, and agreeable team

environment

 Contributes to, and follows team objectives

 Gives credit where credit is due

 Seeks input and feedback from others

 Actively supports and implements final group decisions