Cash and Voucher Assistance Officer

Responsibilities:

Design:

• Participate in designing and planning socio-economic needs assessments. Manage the assigned CVA activities to meet project objectives and delivery timeframes.
• Collaborate with the PM to establish SOPs, design tools, complete reports and design new project proposals.
• Contribute to the identification of stakeholders, possible alliances and new partners.
• Provide assistance, as assigned by the CVA PM, on other tasks within the scope of Medair’s humanitarian response in Lebanon.

Assessment:

• Implement and facilitate socio-economic assessments, ensuring accuracy and efficiency throughout the process.
• Communicate any further assessment needs identified through appropriate referral mechanisms.
• Conduct daily field visits as needed for activity follow-up.
• Maintain and update beneficiary databases on a regular basis.
• Monitor and ensure beneficiary data is being protected according to Medair policy.
• Contribute to the identification of service providers.

Communication:

• Liaise with local communities on site.
• Actively coordinate with project and support teams (MEAL, IM, Finance and Logistics) to ensure smooth and timely transfer of information.
• Assist in translation as needed, both written and “on the spot”.
• Ensure that any issues in project implementation are communicated to the CVA Project Manager, for timely follow up and resolution.
• Ensure professional and ethical standards are followed in any team interactions with beneficiaries, community, FSPs, and others.
• Ensure that the beneficiary complaint process is implemented.
• Actively engage with internal team members for support and to facilitate needed information sharing.

Reporting:

• Ensure accurate and timely internal and donor reporting of beneficiary numbers and activities, through ad hoc, weekly, monthly, quarterly, final and annual reports.
• Ensure both soft and hard copies of information are accurate and correctly stored.
• Undertake analysis of collected data using Excel, Open Data Kit (ODK) and other software.
• Ensure the provision of accurate information for the count of beneficiaries and Annual report
• Contribute to the Medair Quality Performance Indicator report.

Quality & Financial Management:

• Be aware of the potential for loss or fraud surrounding the cash distribution activities.
• Pro-actively work to prevent such occurrences by coordinating with relevant managers to adjust mechanisms and SOPs and ensure adherence to Medair guidelines on fraud prevention.
• Work within Medair’s recognized procedures in the areas of Logistics and Finance, coordinating with support staff to ensure a high level of quality and transparency at every stage of the project.
• Actively demonstrate Medair values in work and attitude.
• Remain flexible to engage in any additional tasks needed to support the successful completion of the CVA project works.
• Understand Medair internal procedures and follow accordingly, including finance, HR, and logistics.  

Line Management:

• Line manage the CVA Assistant(s), including regular positive performance management.
• Support professional development for the Assistants by connecting them to trainings and resources, including Medair E-learning, Intranet, etc.
• Ensure clear delegation of tasks and promote ownership of work.
• Conduct trainings and identify development opportunities.
• Shape and contribute to a positive team environment.
• Contribute to teamwork, participating in the coordination between programs and support areas such as finance, logistics and IT in CVA interventions.

Person Specification:

• University degree and/or equivalent qualification in relevant sector.
• Degree in development, humanitarian practise, or project cycle management is a plus.
• Minimum 2 years Post-qualification professional or practical experience, with at least 1 of these years supporting projects implementing a CVA modality.
• Understanding of relevant international standards and humanitarian principles.
• Proven team management in humanitarian environments.
• Good working knowledge of georaphy and culture of Beirut.
• Strong working knowledge of Arabic and English (spoken and written).
• Excellent computer literacy with good working knowledge of Microsoft Excel, Word and Outlook.
• Working knowledge of ODK, ArcGIS, or other data collection and analysis software is a plus.
• Self-motivated, enthusiastic, team-player.
• Experience in training/mentoring personnel.
• Capacity to work under pressure, creative, flexible.
• Knowledge of training materials/tols and methds available by CaLP and other relevant platforms.
• Good numerical and report writing skills.
• Able to take initiative in project planning, organization and execution.
• Ability to encourage and motivate others.