Basic Assistance Officer- All Areas (Rolling recruitment, subject to donor approval)

Major Duties and Responsibilities:

Provide direction and monitor field staff in the implementation of the work plan and quality of technical activities

Ensure project documents are updated regularly, for quality and timely implementation of project

Facilitate requirements and make recommendation for planned activities

Update records for the preparation of different reports on cash-based assistance for refugees

Undertake regular field monitoring visits and household level verification of beneficiaries

Ensure all complaints are coming through official mechanisms and followed with appropriate actions until it is closed.

Provide technical support for other team staff/programs in operations related to vulnerability assessment, FI/NFI distribution standards, and the utilization of e-vouchers

Manage data cleaning, analysis, and cross-checking of all beneficiaries’ data

Ensure monitoring and reporting is done according to the tools adopted and delivered on time

Contribute to planning sessions and tool development

Attend coordination meetings as requested by the Basic Assistance Project Manager

Staff Management

Oversee one or more of the Basic Assistance (BA) Assistants which includes setting a daily plan of work, monitoring their work quality, performing necessary approvals on Medair People (sick leave and vacation, etc), and creating a positive work culture

Perform the probationary period appraisal and annual appraisal of assigned BA Assistants

General Responsibilities

Know, understand, and clearly communicate Medair’s core values, programmes, and organisational profile

Respond to beneficiaries with compassion and confidentiality while upholding Medair’s professional reputation among the community

Facilitate the link between beneficiaries and Medair, providing information and feedback between beneficiaries and the Medair team as appropriate.

Read, sign and comply with all Medair’s Code of Ethics policies such as the Prevention of Sexual Exploitation and Sexual Harassment, Child Protection, and the Prevention of Fraud

Work within Medair’s operating policies, procedures, and software systems, ensuring the use of standardized formats  

File and archive all electronic and paper documents in accordance with Medair (Data Protection) and donor guidelines 

Maintain open and frequent communication, where applicable, with all functional links for this position.

Be flexible, willing to assist in other areas of work as relevant and needed for this role.

Person Specification:

Prospective candidates should have a minimum of bachelor’s degree in a relevant field  (for example: finance, business administration, social science, etc)

Must have at least 3 years of experience in working with communities in humanitarian or development contexts, in particular with displaced or refugee populations

Experience working with refugees or Syrian communities./Experience working in a cash-assistance project.

Excellent Arabic written and spoken

Very good level of English, spoken and written

Excellent computer skills (Word & excel, Internet, e-mail writing). Technical aptitude to pick up digital data collection methods

Passionate about serving the poor

Self-motivated/Enthusiasm

TEAM-PLAYER WITH EXCELLENT INTER-PERSONAL SKILLS

Willing to support others and share workloads

Aptitude for community mobilization and capacity-building

Capacity to work under pressure and manage personal stress levels

Ability to adapt communication strategies for different situations

Flexible and willing to perform other relevant tasks in order to facilitate the running of the project

Problem solver

Strong verbal communication skills

EXCELLENT ORGANIZATIONAL SKILLS

Able to prioritise and time manage

Able to present clear and accurate data