Quality and MEAL Officer

About ADJI / Rahma Hospital

Association des Jeunes Islamiques (ADJI) is a leading non-profit rehabilitation center in Lebanon. Established in 1997, the organization is dedicated to providing high-quality, patient-centered rehabilitation service including physical therapy, occupational therapy, speech therapy, and psychosocial support to vulnerable individuals such as persons with disabilities (PwDs), children with disabilities (CwDs), and the elderly.
In addition to its rehabilitation programs, ADJI operates Rahma Primary Health Care Center (PHCC) an integrated facility within the national primary health care network and licensed by the Ministry of Public Health  offering comprehensive and inclusive healthcare services to underserved communities in North Lebanon.

As part of its commitment to integrity and ethical conduct, ADJI enforces a zero-tolerance policy on Sexual Exploitation and Abuse (SEA) and requires all staff to adhere to the Protection from Sexual Exploitation and Abuse (PSEA) Code of Conduct.

About the projects:

Project 1 – Integrated Rehabilitation and Protection for Vulnerable Individuals:
Building on its Community-Based Rehabilitation (CBR) experience and in alignment with MoSA’s recommendations, ADJI is implementing an 11-month project to enhance the well-being of 3,500 vulnerable individuals in North Lebanon and Akkar. The project provides integrated healthcare, rehabilitation, and protection services through 14 centers and mobile/home-based interventions, ensuring inclusive access for PwDs, CwDs, elderly persons, and caregivers. A network of trained community mobilizers supports outreach, awareness, and beneficiary identification.

Project 2 – Community-Based Health and Nutrition Services:
Rahma PHCC, operated by ADJI, is implementing a 12-month health and nutrition project funded by the Lebanon Humanitarian Fund (OCHA/CBPF). The project targets 7,000 vulnerable individuals in underserved neighborhoods of Tripoli and North Lebanon, such as Jabal Mohsen and Abi Samra. It provides essential primary healthcare, mental health, SRH, immunization, and nutrition services through a community-driven approach.

Position Summary

The Quality and MEAL Officer plays a key role in ensuring quality assurance at Rahma Hospital while leading the Monitoring, Evaluation, Accountability, and Learning (MEAL) functions across ADJI’s health and nutrition projects.

The position ensures that hospital and project activities meet quality, accountability, and compliance standards through the development of Standard Operating Procedures (SOPs), robust data systems, and continuous learning processes.

Key Responsibilities

1. Quality Management (Hospital)

• Develop, update, and implement Standard Operating Procedures (SOPs) across all hospital departments.
• Monitor compliance with SOPs, national standards, and donor quality requirements.
• Conduct internal quality audits, patient safety reviews, and corrective action follow-ups.
• Coordinate staff training sessions on quality assurance and patient safety.
• Support accreditation readiness and ongoing quality improvement initiatives.

2. Monitoring, Evaluation, Accountability, and Learning (Projects)

• Design and implement comprehensive MEAL frameworks for ongoing health and nutrition projects.
• Develop and oversee quantitative and qualitative data collection tools and methodologies.
• Ensure timely data entry, analysis, and reporting through platforms such as PHENICS and ActivityInfo.
• Monitor progress against indicators, validate results, and ensure data quality assurance.
• Conduct satisfaction surveys, post-service interviews, and accountability assessments as a neutral party.
• Manage and respond to beneficiary feedback and complaints through established mechanisms.
• Perform regular field visits to validate data, assess service quality, and provide feedback to project teams.
• Produce analytical reports, document lessons learned, and support adaptive management and decision-making.
• Build the capacity of field and hospital staff on MEAL principles, tools, and accountability standards.

3. Coordination and Reporting

• Prepare monthly and quarterly reports summarizing quality and MEAL findings for management and donors.
• Collaborate closely with hospital and project departments to ensure coordinated implementation.
• Participate in coordination meetings, evaluations, and performance reviews.

Qualifications and Requirements

• Bachelor’s degree in Public Health, Healthcare Management, Nursing, or a related field (Master’s degree is a plus).
• Minimum of 3 years of experience in Quality Assurance and/or MEAL, preferably within healthcare or NGO settings.
• Proven experience in SOP development, data collection and analysis, and reporting systems
• Strong analytical, organizational, and communication skills.
• Excellent command of Microsoft Office (Excel, Word, PowerPoint, Visio).
• Fluency in Arabic and English (written and spoken).

Core Competencies

• Attention to detail and commitment to quality.
• Professional ethics and confidentiality.
• Strong teamwork and coordination skills.
• Analytical thinking and problem-solving.
• Accountability and continuous learning mindset.