It Manager

KEY AREAS OF ACCOUNTABILITY:  To establish systems to better manage Company IT infrastructure. To provide support for the ERP system and follow up on changes and bugs. To provide user support to all staff. To monitor servers, carrying out regular routine preventative maintenance. To ensure the correct functioning of software and systems at all times. To monitor internet connectivity and network usage. Reporting and following up any disconnections or downtime. To install and update software. To provide hands-on support and/or training. To advise on software/hardware purchases and to install and configure it ready for use. To produce & distribute training materials and carry out training on the use of  IT systems as required. To ensure regular updates of anti-virus software. To ensure weekly backups of all office data. To develop and follow a Disaster Recovery Plan.  QUALIFICATIONS AND EXPERIENCE Excellent communications skills and service-oriented attitude High degree of organization and reporting skills High level of competence in support and maintenance of computer systems, with a special emphasis on: Windows Server 2008R2, Windows XP and Windows 7 Cisco Call Manager TCP/IP and Local & Wide Area Networking Microsoft Office 2010 Oracle Database software Oracle Forms and Reports Internet technologies and IRC Printing and scanning PC/Server hardware troubleshooting and installation Experience of providing trainings Initiative to take on responsibility and work with minimal supervision