Embrace Lifeline Clinical Supervisor

Responsibilities 

1. Supervise Embrace Lifeline operators during allocated time to provide constructive feedback in order to improve knowledge and skills and ensure operator wellbeing
2. Provide emotional support for operators
3. Implement supervisory forms including debriefing and conducting meetings (individual and group) with operators
4. Collaborate with operators and intervene during difficult, high risk and imminent risk calls
5. Remain on call for a number of days per need to be agreed upon to debrief operators, and assess competence, burn out and compassion fatigue
6. Ensure and oversee appropriate documentation in line with the policies and procedures of the Embrace Lifeline
7. Participate in the performance evaluation for operators
8. Assume responsibility in ensuring high quality of care and service
9. Work closely with lifeline manager, other lifeline supervisors and social worker
10. Participate in the interviewing, selection of new operators applying to the Embrace Lifeline
11. Make recommendations to the lifeline manager on initiatives related to capacity building and improving quality and workflow and support their implementation
12. Attend weekly meetings with Embrace Lifeline chief operators, supervisor(s) and manager
13. Documentation and archiving of supervision notes during supervision meetings
14. Responsibilities and roles may expand to other projects related to lifeline operations 
15. Conducting training sessions on suicide prevention as needed per month (not to exceed 7 hours per month)

Qualifications 

• Demonstrate excellent organizational and time-management skills
• Strong communication, interpersonal and problem-solving skills
• Capacity to handle emotionally taxing cases without being impacted
• Present proficient skills in positive reinforcement and constructive feedback
• Demonstrates ability to problem-solve independently and efficiently
• Cultural sensitivity
• Ability to adhere to ethical considerations and principles with regard to work with vul-nerable populations
• Experience providing clinical supervision or leading trainings
• Demonstrate a high level of professionalism while providing services to beneficiaries or working with internal support staff