Senior Case Worker (Based on funding)

Key Responsibilities

A. Case Management & Direct Service Provision

• Provide comprehensive, confidential, survivor-centered case management to high-risk or complex cases.
• Conduct intake, safety planning, risk assessments, and develop individualized care plans.
• Offer emotional support, crisis intervention, and ongoing follow-up with survivors.
• Ensure safe and appropriate referrals to medical, psychosocial, legal, protection, police, and shelter services.
• Maintain accurate, timely, and confidential case documentation.
• Ensure accountability and strict adherence to GBV guiding principles (safety, confidentiality, respect, non-discrimination).

B. Supervision & Team Leadership

• Supervise case workers, case aides, interns, and volunteers as assigned.
• Provide regular technical support, mentorship, and case conference sessions.
• Review case files and ensure compliance with organizational SOPs and donor requirements.
• Identify staff capacity gaps and lead or support training sessions.

C. Coordination & Networking

• Maintain collaborative relationships with community leaders, government counterparts, and partner NGOs.
• Liaise with health facilities, police units, shelters, and legal partners to strengthen referral pathways.
• Ensure survivors receive holistic, multi-sectoral support.

D. Monitoring, Reporting, & Data Management

• Prepare weekly, monthly, and quarterly reports as required by management and donors.
• In coordination with the direct line manager, the senior case worker will be responsible for conducting the client feedback surveys and Post-Distribution Monitoring (PDM) and the PAM to ensure service quality, identify gaps, and inform program improvements.
•  Ensure data protection protocols are strictly followed.

E. Community Engagement & Prevention Support

• Support and conduct awareness-raising sessions on GBV, rights, and available services.
• Lead safe community outreach strategies targeting vulnerable groups.

F. Safeguarding, Ethics, & Professional Conduct

• Report any misconduct or safeguarding concerns immediately.
• Maintain professional boundaries and survivor-centered conduct at all times.

Required Qualifications & Skills

Education

• Bachelor’s degree in Social Work, Psychology, Gender Studies, Public Health, or related field.
• A Master’s degree is an advantage.

Experience

• 3–5 years minimum experience in GBV case management or protection work.
• Previous supervisory or team leadership experience required.
• Experience working with GBVIMS, case management SOPs, and protection standards.
• Experience in NGO or humanitarian sector preferred.

Competencies

• Strong understanding of GBV, protection, safeguarding, and survivor-centered approaches.
• Excellent communication, counseling, and psychosocial support skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong problem-solving, documentation, and organizational skills.
• Ability to work under pressure, with minimal supervision, and in challenging settings.
• Fluency in English; local languages preferred.

Working Conditions

• Based in Akkar, with frequent travel to field sites.
• May require weekend or emergency response hours.
• Exposure to emotionally distressing situations; psychosocial resilience required.

Code of Conduct

All staff must adhere to:

• LECORVAW Code of Conduct
• Child Safeguarding Policy
• PSEA policy
• Data Protection & Confidentiality standards
• GBV Guiding Principles