Student Support Supervisor

Key Responsibilities

- Lead, coach, and support a team of approximately 10 Student Support Coordinators.

- Guide students through admissions, documentation, interviews, visas, and relocation processes.

- Monitor student application progress and ensure deadlines are met.

- Communicate professionally with students, universities, embassies, and partner institutions.

- Manage student enquiries through email, WhatsApp, and phone.

- Support complex or escalated student cases.

- Maintain accurate records using CRM and internal systems.

- Assist with training, onboarding, and sharing best practices.

- Contribute to process improvements and team development.

Requirements

- Minimum 2 years of experience in student support, admissions, customer service, NGO support work, or a similar role.

- Excellent English communication skills.

- Strong organisational skills and attention to detail.

- Ability to manage multiple priorities in a fast-paced environment.

- Experience using CRM systems and digital collaboration tools is preferred.

- Proactive, solution-focused, and student-centred approach.

- Previous leadership, mentoring, or supervisory experience is an advantage.