Operations Manager

Key Responsibilities

Operational Leadership

• Manage the daily operations of the NGO, ensuring smooth functioning of programs, administration, and support services.
• Oversee and coordinate the work of all departments (e.g., Programs, Finance, HR, Communications, Fundraising, Research).
• Monitor progress on organizational goals, providing regular updates to the CEO and Board.
• Lead internal meetings to align priorities, troubleshoot challenges, and foster collaboration.

Strategic Support

• Translate the CEO’s vision and strategic priorities into actionable operational plans.
• Assist in developing and implementing organizational policies, systems, and processes.
• Prepare reports, presentations, and briefings for the CEO, Board of Directors, and donors.

Representation & External Relations

• Represent the NGO at conferences, working groups, donor meetings, and media events when delegated by the CEO.
• Build and maintain strong partnerships with government bodies, NGOs, international organizations, and community stakeholders.

Financial & Administrative Oversight

• Work closely with the Finance team to ensure effective budget management, compliance, and accountability.
• Contribute to fundraising efforts by supporting proposal development and donor reporting.
• Ensure compliance with legal, regulatory, and donor requirements.

People & Culture

• Supervise department heads and ensure effective team performance and staff development.
• Foster a positive, collaborative, and mission-driven work culture.
• Oversee recruitment, training, and capacity-building of staff.

Key Attributes

• Strategic thinker with strong execution skills.
• Highly organized, adaptable, and solution-oriented.
• Ability to inspire and motivate diverse teams.
• Diplomatic and confident in representing the organization externally.